Privacy Policy for Fennec Express

Last updated: August 2026

Welcome to Fennec Express.

Your privacy is important to us. This Privacy Policy explains how Fennec Express collects, uses, stores, and protects your personal information when you use our mobile application and related services.

1. Information We Collect

When you use Fennec Express, we may collect the following information:

• Full name
• Email address
• Phone number
• Delivery address
• Device information
• Location information (when permission is granted)
• Order history
• Payment method information (payment details are processed securely by third-party payment providers)

2. How We Use Your Information

We use your information to:

• Create and manage your account.
• Process and deliver your orders.
• Connect you with restaurants, stores, pharmacies, and delivery partners.
• Provide customer support.
• Send order updates and push notifications.
• Improve the performance and security of our services.
• Prevent fraud and abuse.

3. Location Information

If you allow location access, Fennec Express uses your location to:

• Show nearby stores and restaurants.
• Calculate delivery fees.
• Improve delivery accuracy.
• Help delivery partners reach your address.

You may disable location permissions at any time through your device settings.

4. Notifications

We use push notifications to send:

• Order confirmations
• Order status updates
• Delivery tracking
• Important service announcements

You can disable notifications from your device settings.

5. Payments

Payments made through Fennec Express are processed by trusted third-party payment providers. We do not store your complete payment card information on our servers.

6. Data Sharing

We only share information when necessary with:

• Restaurants and merchants fulfilling your order.
• Delivery partners.
• Payment providers.
• Service providers that help operate the application.
• Government authorities when required by applicable law.

We do not sell your personal information.

7. Data Security

We use appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction.

8. Data Retention

We retain personal information only as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

9. Children's Privacy

Fennec Express is not intended for children under the age of 13. We do not knowingly collect personal information from children.

10. Your Rights

Depending on your local laws, you may have the right to:

• Access your personal information.
• Correct inaccurate information.
• Request deletion of your account.
• Withdraw consent where applicable.

To exercise these rights, please contact us.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will become effective once published on this page.

12. Contact Us

If you have any questions regarding this Privacy Policy, please contact us:

Fennec Express

Email: support@fennecexpress.com

Website: https://fennecexpress.com